Program
Increase Customer Satisfaction and Profits
You will achieve increased customer satisfaction and higher profits working with operational excellence in a continuous improvement culture. For this to happen we need, as a start, management passionately engaged and all co-workers having the same sense of direction.
Clarity on Direction & Plan
To get clarity on where you want to be and how to get there we together develop an action plan on how to create your operational excellence & continuous improvement culture company in a two day session. The action plan is based on an assessment of the current situation, followed by a seminar, ending with a workshop where we create an action plan, focusing on your most important actions as a starting point.
Preparations
Key is to use a focused, leveraged implementation approach taking into consideration your strategy, current situation and pre-requisites. Very important in this phase is to start to consider why, what & how to do the change management parts.
Current Ways of Working Assessment
Focus in this phase is to assess how you work today and make a prioritization on what needs to be done, in what order to gain maximum effect over time. The assessment is based on your strategy and industry best practice.
Pilot
Using the Small Improvements-Big Difference-approach we together chose an area where your customer value creation is very big and your aim with the program is shown. After the pilot we will see very clear visible improvements in this area, which is something we leverage as a showcase in the further roll-out, assisting the change management aspect of the whole program.
Implementation & Continuous Improvement
Since we are changing the company culture it takes time and therefore perseverance is key to continue the journey of positive incremental changes. Rest assure since we are in this together we will make sure we will overcome any obstacles we might face on the road to become a true continuous improvement company culture. Based on your needs and wants CiCONS will act as experts, project leaders, change agents, trainers, coaches and more.